Frequently Asked Questions
Privacy Questions
�Is my online information secure?
�How will my order be presented on my statements?
�How is the package shipped? How discreet is the package once it arrives at my door?
�What is my personal information used for?
�How long is my information kept for?
�Who can I contact in case my shipping questions has not been answered?
�Will your site keep my personal information in secret?
�Do you share or trade names with third parties?
�What are terms of receiving my order?
�Can I exchange an item that doesn't meet my expectations?
�Can I cancel my order?
�How often do you introduce new items?
�Could you assist me if I didn't find the necessary product?
General Questions
�Do you have any products for cleaning the items I purchased?
�Do I need special type of dildos for my harness?
Payment Questions
�How to Buy?
�Do you ship internationally?
�What credit cards do you accept?
�What kind of processing system do you use?
�Explore our adult gay Social Network
Our company is taking much effort to provide all our customers with high quality products. Our goal is to improve your shopping experience and provide reliable service. Your privacy and safety is all important to us and we try to give you precise and detailed information on all our products as well as terms and conditions. If you have any questions and didn't find answers to all of them, look through our F.A.Q. section to clear them up.
Privacy
As we deal in adult products, we recognize that our customers usually prefer discreet shipping and are worried about their privacy.
Is my online information secure?
All online orders are processed over a secure Internet connection. It is secured by Comodo SSL. The information you provide is required just for executing your order. It will not be used for any purposes. top
How will my order be presented on my statements?
Purchases made by credit card will read on your credit card holder statement as: "GYA Media" top
How is the package shipped? How discreet is the package once it arrives at my door?
We assure your discretion and privacy by shipping every order in a plain brown cardboard box box or in boxes provided by UPS or FedEx, with no external markings that can somehow identify the contents of the package. The return address will have the name "MPTB INC" listed on the outside of the package with a return address to our distribution center in New Jersey. Neither your neighbors, nor mail carrier or somebody else but you will not be able to find out or guess the contents of your order.
International orders require contents to be somehow described on the customs form. We have become skilled enough at using rather discreet descriptions of personal items. We manage both to provide accurate descriptions and maintain your privacy. top
What is my personal information used for?
We require your personal information just for your order execution (billing and shipping). This information is never rented, sold or somehow with any other service or company. You will not receive any additional catalogs, mailings, or emails unless you sign up for our newsletter. top
How long is my information kept for?
We assure you that credit card numbers are destroyed after you receive your order.Other personal information is only kept to make future orders easier. top
Who can I contact in case my shipping questions has not been answered?
Contact us at: info@thegayzones.com top
Will your site keep my personal information in secret?
Surely. At www.thegayzones.com we understand your urge for privacy and promise to keep all personal information stored at us private. We approach our customers with absolute discretion and this means that you can be sure of your confidentiality. top
Do you share or trade names with third parties?
We never sell, trade, and share any information, which in one way or another is connected with your personal data, with any organization and individuals. The only case this could be possible is when you request us to do so. top
What are terms of receiving my order?
All items that you order on our site are held in stock. That's why you shouldn't experience any inconvenience ordering any product. Basically, it can take up to 1-2 weeks to deliver necessary item that you've ordered. You may also ask for express order to reduce this time to 2-3 days. Next day delivery is even faster. You may expect to receive your item next business day after submitting your order. We use plain boxes for delivery to make it as discreet as possible. No explicit names and return addresses, which could imply the nature of the product, are indicated on the package. top
Can I exchange an item that doesn't meet my expectations?
You receive goods with 14 days satisfaction guarantee. This indicates that if any problems arise, you may always return it within 14 days from the date of your delivery. Of course, there are some conditions when purchased items cannot be returned or exchanged. Check our conditions to make sure you accept all of them before you decide to return the product.
�For hygiene reasons we don't accept have been opened or used.
�We receive all items in their original package with all the accessories included.
�You should send us unwanted item within 14 days from the date you receive it.
�Items that were unsealed are non-refundable and non-returnable.
�If any signs of use are suspected we leave the right to return your item. top
Can I cancel my order?
We have to say that cancellation is impossible. The moment you submit your order we start to process it as fast as possible to deliver it in time. That's why you should be certain of your order to avoid further misunderstandings. top
How often do you introduce new items?
We try to renew our stock quite frequently and actually are constantly in search for new outstanding gay products to satisfy your urge for up-to-date goods. This is our primary goal to test all our items to make sure they meet your demands and comply with the price. top
Could you assist me if I didn't find the necessary product?
We would be glad to answer all your questions and consider your offers. It would be good, if you send us detailed information on the item you want to purchase in order to do our best and help you. top
General questions
Do you have any products for cleaning the items I purchased?
We understand that certain materials require care and cleaning. If you purchased leather or latex or any other goods, you may also buy sex toys cleaners and special conditioners to keep your items clean and prolong their lifespan. top
Do I need special type of dildos for my harness?
Usually, dildos with flared base go best of all with the harness. These dildos are specially designed to fit your body right. In case you didn't find suitable one, you may contact us with your inquiry. top
Payment questions
How to Buy?
To make a purchase (fill your Shopping Cart), please follow the steps below:
1.Choose an item to fit your needs and tastes.
2.Click on the ADD TO CART button you can see below the description of each item.
3.You'll move to your Shopping Cart. Here you can check, delete, change the quantity of the items chosen.
4.By clicking on the "Back to Shopping" button you'll get back to the catalog of items and you can add more items to your Shopping Cart.
5.To continue with the purchase click "GO TO CHECKOUT" and follow the instructions.
Have a nice time shopping with us!
Note: In case you have some problems during the shopping procedure, please let us know , so we can assist you. top
Do you ship internationally?
Yes,we do. International orders DO NOT qualify for Per Item "Best Rate" shipping. Also, International shipping charges are not gauranteed. We will e-mail you a final quote before processing your order.
Note: To avoid claims concerning unpacked and/or damaged items delivery after custom services checking and due to fraud and/or shipping troubles, we only ship to the following countries:
1. United States
2. Australia
3. Austria
4. Belguim
5. Brazil
6. Canada
7. Denmark
8. England
9. Finland
10. France
11. Germany
12. Greece
13. Ireland
14. Italy
15. Japan
16. Mexico
17. Netherlands
18. Norway
19. New Zealand
20. Spain
21. Sweden
22. Switzerland
top
What credit cards do you accept?
We take Visa, Mastercard, American Express and Discover.
Our secure credit card processing systems ensure your ensure the safety of your information. top
What kind of processing system do you use?
We currently use the secure services of Alertpay top
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